Fraud Protection
Your Security Is Our Priority
Federal Crown Bank uses advanced technology and dedicated fraud specialists to safeguard your accounts around the clock. Learn how we protect you — and how you can protect yourself.
Your Shield
How We Protect You
Our AI-powered systems monitor every transaction 24/7 and flag suspicious activity instantly, so threats are stopped before they impact your account.
You won't be held responsible for unauthorized transactions on your Federal Crown Bank accounts when reported promptly. Your money is protected.
All data is protected by industry-leading 256-bit SSL encryption — the same standard used by government agencies and the military.
Add an extra layer of security with biometric login, one-time passcodes, and device recognition to ensure only you access your accounts.
Stay Informed
Common Types of Fraud
Fraudsters send fake emails or texts that appear to come from Federal Crown Bank, asking you to click a link and enter personal information. These messages often create a sense of urgency.
Tip: Federal Crown Bank will never ask for your password, PIN, or full Social Security number via email, text, or phone. Always verify by calling us directly.
Criminals steal your personal information — Social Security number, date of birth, or account numbers — to open accounts, make purchases, or file taxes in your name.
Tip: Monitor your credit report regularly and set up account alerts so you're notified of any unusual activity immediately.
Devices attached to ATMs, gas pumps, or point-of-sale terminals capture your card information when you swipe or insert your card. Criminals then clone your card for unauthorized use.
Tip: Use contactless payments or mobile wallets when possible. Inspect card readers for loose or unusual attachments before inserting your card.
Scammers impersonate vendors, executives, or family members to trick you into wiring money. Once sent, wire transfers are extremely difficult to reverse.
Tip: Always verify wire requests through a separate communication channel. Never wire money to someone you haven't independently confirmed.
Act Fast
What To Do If You Suspect Fraud
Time is critical. Follow these steps immediately if you notice any unauthorized or suspicious activity on your accounts.
Contact our fraud team at +44 20 7946 0958 — available 24 hours a day, 7 days a week. Tell the representative what suspicious activity you've observed.
Sign in to the Federal Crown Bank mobile app or online banking and instantly freeze your debit or credit card. This blocks new transactions while you investigate.
Update your Online Banking ID, passcode, and security questions immediately. Enable multi-factor authentication if you haven't already.
Report identity theft at IdentityTheft.gov and file a report with your local police. Keep copies of all documentation for your records.
Review your account statements and credit reports closely for the next 90 days. Set up transaction alerts to catch any further unauthorized activity.
Best Practices
Security Tips to Protect Yourself
Create unique passwords for each account with a mix of letters, numbers, and symbols. Use a password manager to keep track of them securely.
Never access banking or financial accounts on public networks. If you must, use a trusted VPN to encrypt your connection.
Enable email and push notifications for transactions, sign-ins, and balance changes so you're aware of account activity in real time.
Regularly update your devices, browsers, and apps. Security patches fix vulnerabilities that criminals actively exploit.
Check your account statements and credit reports at least monthly. Report any unrecognized transactions immediately.
Use fingerprint or face recognition to sign in to the Federal Crown Bank app. Biometrics are faster and harder to compromise than passwords alone.
Need to Report Fraud?
Our fraud specialists are available around the clock to help secure your accounts and investigate suspicious activity. Don't wait — the sooner you report, the faster we can act.
Available 24 hours a day, 7 days a week, 365 days a year.